Shipping policy

Shipping Policy

Thank you for shopping with SIA THOBES. Here's what to expect after you place your order.

Where we ship. We currently ship within the United States only, including all 50 states. We do not ship internationally at this time.

Processing time. Orders are processed within 1 to 2 business days, Monday through Friday, excluding holidays. Orders placed after 2:00 PM CT or on a weekend begin processing the next business day. You'll receive a confirmation email with tracking as soon as your order ships.

Delivery time. Standard shipping typically arrives within 3 to 7 business days after it leaves our warehouse. Expedited options, when available, are shown at checkout with their estimated delivery times. Delivery estimates are not guaranteed and can be affected by carrier delays, weather, and peak holiday volume.

Shipping rates. Shipping is calculated at checkout based on your order and delivery address. Any free shipping promotions and their minimum order thresholds will be shown at checkout.

Order tracking. Once your package ships, you'll get an email with a tracking number. Please allow up to 24 hours for tracking information to update with the carrier.

Incorrect addresses. Please double-check your shipping address before completing your order. We're not responsible for packages delivered to an incorrectly entered address. If you notice a mistake, contact us right away and we'll correct it if the order hasn't shipped.

Lost, stolen, or damaged packages. If your tracking shows delivered but you haven't received your package, please check with your household and neighbors first, then contact us within 7 days. For packages damaged in transit, email us photos of the item and packaging within 7 days of delivery and we'll make it right.

Questions. Firdous Collections / SIA Thobes, 5901 Hillcroft St, Suite D2/E, Houston, TX 77036, United States. info@siathobes.com, +1 (832) 786-8405.