Refund policy

Refund and Return Policy

We want you to love what you ordered. If something isn't right, we're here to help.

Return window. You have 30 days from the date you receive your order to request a return.

Condition of items. To be eligible, items must be unworn, unwashed, and unused, with all original tags attached and in their original packaging. Thobes that have been altered, tailored, or worn cannot be returned.

Non-returnable items. For hygiene and safety reasons, we cannot accept returns on opened perfumes and fragrances, kufi caps and headwear, or items marked final sale. Islamic books and Qurans may be returned only if unopened and undamaged.

How to start a return. Email info@siathobes.com or call +1 (832) 786-8405 with your order number and the item you'd like to return. We'll send you return instructions. Items sent back without first requesting a return won't be accepted.

Return shipping. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. In those cases we cover return shipping and send a replacement or full refund.

Damages and issues. Please inspect your order on arrival and contact us within 7 days if the item is defective, damaged, or not what you ordered.

Exchanges. The fastest way to exchange for a different size or color is to return the original item and place a new order once your return is accepted.

Refunds. Once we receive and inspect your return, we'll notify you of approval. Approved refunds go back to your original payment method within 5 to 10 business days. Original shipping charges are non-refundable. If more than 15 business days have passed since approval, please contact us.

Contact. Firdous Collections / SIA Thobes, 5901 Hillcroft St, Suite D2/E, Houston, TX 77036, United States. info@siathobes.com, +1 (832) 786-8405.